Help
Questions, answered
Everything people usually ask us across the counter. Can't find yours? Just reach out.
Shopping & pickup
Where is Bee Leaf?
We're inside SVRC Marketplace at 203 S. Washington Ave., Saginaw, MI 48607. Located near the dock entrance inside SVRC Marketplace.
Hours & directionsHow do I order for pickup?
Add teas to your bag on the Shop page and send your pickup request. We get it right away, prepare your order and let you know when it is ready.
Start shoppingDo you ship?
Right now orders are picked up in the shop in Saginaw. Business orders can be delivered locally. Shipping is on our list for the future.
Will my tea look exactly like the photo?
Close, but loose-leaf teas and herbs are natural products, so color and size can vary a little between batches. Flavor and quality stay consistent.
Subscriptions & business orders
How do tea subscriptions work?
Pick your teas and how often you want them. We confirm the details with you before anything is prepared, and you can pause, change or cancel before your next order.
Set up a subscriptionDo you supply spas, salons, schools and offices?
Yes. We offer green and black tea for businesses, up to 30 orders at a time, on a weekly, every-two-weeks or monthly schedule.
Business teaConsultations
What happens in a consultation?
We start with a short discovery call to hear about your goals, then suggest teas and herbs that fit your routine. You can meet in the shop or by video.
Book a consultationCan tea replace my medication?
No. Our teas and guidance are educational and are not meant to diagnose, treat, cure or prevent disease. Please talk to your doctor before using herbs if you are pregnant, nursing, taking medication or managing a health condition.
Payments, refunds & gift cards
Is there a fee for paying by card?
Once online card payments are live, a small processing fee may be added to credit card payments. It is always shown before you pay, and never applies to debit cards, cash or gift cards.
Card fee detailsCan I return something?
Unopened products can be returned within 3 days. Opened or used items, consultations and Wellness Care Plans are non-refundable.
Refund policyDo gift cards expire?
Never. Bee Leaf gift cards have no expiration date and no fees, and work for teas, consultations and care plans.
Get a gift cardStill have a question?
Send us a note and we'll get back to you quickly.
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